Here’s What E-Retailers Saying About Their Services During Lockdown

Prime Minister Narendra Modi has introduced a country-wide lockdown for 21 days to curb the unfold of the coronavirus outbreak. This prolonged lockdown has received residents scuffling for groceries, and attempting to find on-line assets to replenish on necessities and put together for the following three weeks. While the federal government asserts that important items might be obtainable through the lockdown, the scenario with e-commerce deliveries is lower than very best. Flipkart has fully suspended operations, and Grofers app shows a obscure “We’ll be back shortly” on its homepage.

Ever for the reason that PM Modi’s Janta Curfew handle to the nation final week, folks have been dealing with points with on-line procuring, and in even getting meals gadgets delivered to their addresses. We reported that a number of apps like Amazon, Grofers, and Big Basket have all been exhibiting merchandise as out of inventory or undeliverable, and there is fixed unavailability of supply slots.

Now after the countrywide lockdown announcement, e-commerce platforms have issued statements to supply readability on their providers to the shoppers. These firms are warning customers of delayed deliveries, citing warehouse shutdowns, and native borders being sealed. We compile a listing of what e-commerce giants are saying proper now.


Amazon notes that it’s complying with the federal government’s order, and is just prioritising deliveries of important items. In a press release on its site, the corporate says, “To serve customers’ most urgent needs while also ensuring safety of our associates, we are prioritising all our resources to serve products that are currently high priority for customers. Other products are temporarily unavailable for purchase.”

Customers who’ve already positioned an order for non-essential merchandise are actually being knowledgeable of delayed supply.

“Thank you for placing an order on Amazon. There is increased demand for high priority products as customers stay home to comply with social distancing. Additionally, several local and regional lockdowns are impacting our capability to deliver in time. This has resulted in longer than usual time to deliver your order. We request your patience as our team is working on serving customers in these challenging times,” an e mail from the e-retailer reads.

The firm is making an attempt onerous to allow important items supply seamlessly. Global Senior VP and Country Head for Amazon India, Amit Agarwal says in a tweet, “Our top priority has to be to flatten the curve. Thanks to the central govt for recognizing e-commerce is rendering an essential service to help citizens remain at home, maintain social distancing. We sincerely appeal to local authorities to enable us provide sustained service.”

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The e-commerce large has suspended its providers solely. Its homepage now reads:

We are quickly suspending our providers. Your wants have all the time been our precedence, and our promise is that we’ll be again to serve you, as quickly as attainable. These are tough occasions, occasions like no different! Never earlier than, have communities stayed aside to remain protected! Never earlier than, has being at house meant serving to the nation! We urge you to Stay Home to Stay Safe! We will get there. And we are going to get via. Together.

For all clients who’ve already positioned the order, and are awaiting deliveries, Flipkart’s Support Twitter deal with notes, “Due to nationwide lockdown because of COVID-19, order deliveries and installation services have been paused. Your order is our priority, and we are trying our best to serve you as soon as possible. Thank you for your patience and support.”

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Big Basket

The on-line grocery retailer has additionally halted operations for now. The message on its app reads, “Dear customer, we are not operational due to restrictions imposed by local authorities on the movement of goods in spite of clear guidelines provided by central authorities to enable essential services. We are working with the authorities to be back soon.”

Big Basket has halted operations

On Twitter, the corporate has issued a statement, “We certainly understand your concern. We’d like to inform you that, due to a sudden surge in orders, few orders might get delayed or cancelled. Hope you understand! We are truly sorry to have disappointed you. Kindly DM us your registered details. We’ll do our best to help you.”

Many customers who positioned orders beforehand are reporting of orders caught in transit.


The on-line grocery platform can also be reporting of operational challenges.

“We know how important it is for you to get your essential groceries delivered on time. We are currently facing operational challenges due to a lack of clarity in our listing as an essential service provider. We are working around the clock with respected authorities to resolve this so that you don’t face any inconvenience. Thank you for your patience and your support,” the corporate mentioned in a tweet.

grofers main Grofers

Grofers is dealing with operational challenges

At the time of writing, the app was fully down. “We will be back shortly,” the app and web site at the moment reads.

Nature’s Basket

While Nature’s Basket claims that retail shops will stay operational, the app claims that supply slots are full.

“We would like to inform you that all our delivery slots are full. We are fully stocked but are currently experiencing a shortage of manpower to service the high demand. There might be a delay in delivering your order. Please be assured we are working towards fulfilling all the orders. Request you to kindly allow us some time. We hope to receive your support and cooperation,” the app reads.

D Mart

The hypermarket’s app claims that every one supply slots are taken for now. “Our slots are fully booked. Dear Customer, our slots are fully booked. We have adequate stocks but not enough staff to serve the high demand. Please bear with us as we work hard to add more slots. Kindly check back in a couple of days,” the site reads.

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Xiaomi’s on-line portal can also be not accepting orders. “We’ll notify you when their stocks arrive.” notes that deliveries might be affected. “In view of the lockdown to fight corona, the delivery of the order may be affected. Apologies for the inconvenience caused.”

Big Bazaar

As for Big Bazaar, it’s providing doorstep supply in a number of cities throughout India, and has shared numbers of close by retail shops for patrons to put orders through cellphone calls. The retailer will then ship these items on the buyer’s residence, and take money for the supply. Big Bazaar would not provide an app or web site for ordering, however doorstep supply continues to be an possibility for individuals who are unsuccessful to find important gadgets elsewhere. However, Big Bazaar has lately tweeted that they’ve acquired an unprecedented quantity of requests for doorstep supply, and there might be delays attributable to restriction of motion.

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