With COVID-19 Lockdown Extended, Airlines Decline Refund to Customers for Cancelled Tickets

With the central authorities extending the lockdown to May Three and subsequently the suspension of all business passenger companies additionally until then, home airways have once more determined to not refund the purchasers in money for his or her cancelled flights and as an alternative supply them rescheduling of tickets for a later date with none further payment.

India had imposed a 21-day lockdown from March 25 to curb the unfold of the coronavirus pandemic. Consequently, all home and worldwide business passenger flights have been suspended for this time interval.

However, a lot of the airways had been taking bookings besides nationwide service Air India for home flights for the interval past April 14.

After Prime Minister Narendra Modi introduced the extension of lockdown until May 3, the aviation regulator DGCA issued a round stating all worldwide, in addition to home flights, will stay suspended throughout the lockdown.

“Following orders from the Ministry of Civil Aviation issued to all airlines, we have extended the suspension of our operations until May 3, 2020.

“We are within the strategy of cancelling the affected bookings and we’ll supply clients freed from cost rescheduling to a different date till December 31, 2020,” a Vistara spokesperson said in a statement.

The customer, however, will have to pay the fare difference, if any, at the time of rebooking, the airline said.

A GoAir spokesperson said that it has already “factored in” these type of scenario and that the airline will review its earlier scheme of providing rescheduling free of cost at a later date while protecting their existing bookings for one year.

The airline had on Monday announced that it was extending the “Protect Your PNR” scheme till April 30, 2020.

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Aviation consultancy Centre for Asia Pacific Aviation had last week termed the sale of tickets without clarity on lockdown as “unfair to customers”.

“The choice to permit the opening of advance bookings from April 14 and not using a choice on lifting of the lockdown and sure construction of the transition interval publish the lockdown must be instantly reviewed as that is unfair to customers,” Centre for Asia Pacific Aviation (CAPA) said in a statement.

Citing examples of erstwhile Kingfisher Airlines and now-defunct Jet Airways, CAPA said that the closure of these two carriers has “already resulted in huge losses to passengers as refunds could not be processed leading to crores of losses to passengers”.

It may be mentioned here that the then customers of the erstwhile Kingfisher Airlines and Jet Airways could not recover their money which the two airlines had amassed on account of advance bookings only after their going belly up.

CAPA in its March 18 report had stated that amid COVID-19 and in the absence of government support “a number of Indian airways could shut down operations by May or June as a result of an absence of money.”

Announcing that all its flights are cancelled till May 3, IndiGo said, it is in the process of cancelling the reservations.”Your ticket quantity is protected within the type of credit score shell within the PNR, which will be utilised inside one yr of the issued date.”

Gurugram-based SpiceJet also said the amount from the cancelled ticket will be maintained in a credit shell.

“We are cancelling the reservation of those that booked tickets for journey until May 3, 2020. Upon cancellation, your total quantity will probably be maintained in credit score shell and the identical could also be used for contemporary bookings and journey until February 28, 2021, for a similar passenger,” it stated.

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This post was last modified on April 14, 2020 7:23 pm

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