Tata Motors Asked to Pay Compensation to Customer for Misleading Mileage Advertisement

India’s apex shopper fee, NCDRC, has requested Tata Motors to pay Rs 3.5 lakh in the direction of compensation and punitive damages for deceptive commercials making false mileage claims relating to its automotive Tata Indigo. The fee noticed that the client was allured to purchase the automotive as a result of claims made within the commercial, however check drives finished on totally different dates confirmed that the automotive’s mileage was not as promised.

The National Consumer Disputes Redressal Commission (NCDRC) directed Tata Motors to pay compensation of Rs 2 lakh to Kolkata-resident Pradipta Kundu and requested it to deposit Rs 1.5 lakh in the direction of punitive damages with the state shopper welfare fund. NCDRC rejected the evaluation petition filed by Tata Motors and upheld the state fee’s order which had directed the corporate to pay Rs 3.5 lakh in complete for taking recourse to misleading commerce observe by the use of deceptive commercial.

Kundu, who bought a Tata Indigo in 2011 after seeing an commercial which claimed its milage to be 25 kilometres per litre, was disillusioned to search out out that the automotive didn’t present the promised mileage. The commercial had additionally claimed that it was India’s most fuel-efficient automotive and that it was a suggestion for a restricted interval. Kundu had moved the district discussion board after the corporate refused to interchange the automotive. The district discussion board directed Tata Motors to refund the price of the car, which was Rs 4.eight lakh together with a compensation of Rs 5 lakh and price of Rs 10,000. The firm later moved the state fee in opposition to the district discussion board’s order.

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