Mumbai Airport Declared Best Among 40 Million Passenger Category for 5th Consecutive Year

Chhatrapati Shivaji International Airport in Mumbai.
(Image: Reuters)

Mumbai’s Chhatrapati Shivaji Maharaj International Airport’s Terminal 2 sees 40 million passenger footfall yearly and is India’s second busiest airport.

  • Last Updated: March 12, 2020, 12:35 PM IST
  • Edited by: Chhavianshika Singh

GVK-MIAL managing Chhatrapati Shivaji Maharaj International Airport (CSMIA) has been awarded the Best Airport by Size and Region in over 40 million passenger class, for the fifth consecutive yr by the Airport Council International (ACI) World. CSMIA obtained the honour for its dedication in the direction of selling service excellence and constructing strides in delivering glorious buyer expertise within the Asia-Pacific area. The award ceremony shall be held on the third ASQ Awards Ceremony and ACI Customer Experience Global Summit that may happen from September 7 to 10 in Kraków, Poland.

The Airport Service Quality (ASQ) Awards lauds CSMIA’s efforts in delivering superior buyer expertise and offering the very best services for its passengers. CSMIA has been a pioneer in introducing distinctive technological developments for passengers by launching self-check-in kiosks for passengers at five-star accommodations, implementing paperless boarding for passengers working through T2, introducing an order forward meals know-how that delivers meals to the boarding gates, e-Gates for the departure and arrival immigration on the airport, a furry set of associates that supply a therapeutic launch for passengers earlier than they journey amongst many different firsts, making it the brand new age airport providing comfort for all its travellers.

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Innovation has all the time been a driving issue for CSMIA’s success, and the airport continues all through 2020 to supply cutting-edge know-how. Additionally, CSMIA affords a CarterPorter (CarterX) service, various baggage pick-up and drop service. Furthermore, by setting a benchmark and introducing numerous ‘first-of-its-kind’ companies in know-how, retail, meals and beverage amongst others, CSMIA is altering the worldwide notion of Indian airports.

ASQ Award is the best attainable reward that acknowledges the very best airports on the planet. The ASQ surveys are performed worldwide throughout airports the place passengers are interviewed to charge the airport companies earlier than boarding their flight. The scientific methodology and strict high quality management process following international requirements undertaken by the committee is a proof of the award’s equity in adjudging the airport’s excellence in service parameters that transcend satisfying the wants of travellers.

CSMIA’s monumental Terminal 2 acts as a landmark gateway to the nation, with a designed capability of 40 million annual travellers that mix worldwide and home passenger companies all below one roof. Having already received a number of prestigious awards for its construction, design and world-class services, CSMIA was just lately honoured by the celebrated American Institute of Architects in constructing the brand new passenger terminal – T2. CSMIA continues to impress and enthral the travellers with its gigantic construction and distinctive companies. This award additional reaffirms CSMIA’s imaginative and prescient of forward-looking by creating an iconic construction that provides an assortment of world-class companies to the passengers and making efforts in rendering journey to and from Mumbai as essentially the most fascinating and elevating expertise.

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This post was last modified on March 12, 2020 1:23 pm

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