Hyundai to Focus on Customer and Employee Safety with Dealership Preparedness Initiatives

Hyundai Motor India Ltd. has introduced a complete listing of measures, aimed toward guaranteeing dealership preparedness to satisfy the laudable ranges of sanitation and hygiene throughout all its showrooms and workshops.

Under the ambit of the ‘Hyundai Cares’ initiative, HMI has laid down tips to be adopted at its dealerships throughout India that embody all aspects of buyer interactions from their arrival to departure at showrooms and workshops. This will embrace show automobile & check Drive automobile preparedness, buyer lounge & washrooms sanitization (showroom & workshop), supply technique of New automobile & Serviced automobile, contactless demonstration and servicing. To guarantee the protection of amenities will not be compromised, scheduled sanitization drives are deliberate and for varied buyer touchpoints, common sanitization contingencies have been established together with thermal screening of workers and guests.

HMI is concurrently conducting giant scale coaching to make sure all Employees / stakeholders are properly knowledgeable and work in the direction of the upkeep of a Healthy Dealership Ambience for Customers and fellow workers. To help Dealerships, Hyundai Motor India and Mobis India Limited, Part of Hyundai Motor Group will dispatch 6.eight lakh masks (3-Ply, N-90 & N-95) in addition to 20,000 half litre and 1.5 lakh 100 ml instances of Sanitizers for shoppers, gross sales, service and backend employees for their very own and others security. Hyundai has maintained its lead by attaining rank No. 1 within the 2019 JD Power Sales Satisfaction Index and Customer Satisfaction Index. We will proceed to exceed buyer expectations by providing peace of thoughts with the thorough tips & protocols in place.

Customers may also go for distant automobile demonstrations by a web based video-conferencing utility with Sales Consultants at Dealerships. Further, with Hyundai’s Click-to-Buy Integrated end-to-end on-line automobile gross sales web site, clients should buy a model new Hyundai Car on-line with minimal bodily contact, minimal paperwork and residential supply choices.

Hyundai can also be providing clients its 360 Digital Service & Contact-less Service Experience, by which clients can e-book a service appointment on-line by the Hyundai Care app, WhatsApp, Hyundai Website or a name to Dealers. Further, clients will obtain digital updates by WhatsApp and may also make on-line funds. Customers will obtain enhanced comfort with prolonged working hours, can avail courtesy automobile facility and now have their automobiles picked up and delivered at their doorstep (6 High TouchPoints to be sanitized on the time of pick-up and supply).

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